Agent Getting Started Guide
Before you start make sure that.....
Wireless internet is unstable and has inconsistencies in its signal strength. These spikes and dips in bandwidth will disconnect you from the dialer, cause contact information not to load, have static on calls, and high ping times. IMPORTANT NOTE: wireless routers may also block sip traffic not allowing connection to the dialer and calls.
Make sure to hardline directly into the Router with an ethernet cable
Now decide whether you will use the dial in method or the softphone method.
Softphone Method Dial In Method 
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