Sales
Can I have a free trial?
Unfortunately we do not offer free dialing trials. We do offer a one week unlimited trial for just $50
Do you charge for support?
We do not charge for support, we have a full library of training videos as well as provide email and telephone support all free of charge.
How long does it take to setup?
Once an account is ordered, it can take up to 12 hours to provision your account on an Agents Dialer system, however under typical conditions account setup is done in under 30 minutes. It typically takes a week of training to get used to the dialer and its various features before most customers are able to utilize the dialer's full potential. We offer daily webinars to provide set up training.
Can administrators barge or listen in on a call?
Yes, administrators can bargin on a live call under the Agent Monitor Tab, which can be enabled under the user's preferences under the Admin Tab. We also offer full call recording cabilities.
Do you do offer customizations programming?
Maybe. We try our best to integrate new features that can help our customers, however customers with specific requests can purchase custom development at a rate of $100/hr. Please contact a sales representative for additional information and an estimate.
What kind of API integrations do you offer?
Presently our software and customers can utilize the live lead posts and agent-initiated pushing to an external CRM. Live lead post integration has a one-time programming fee of $100, and enables the HTTP posting of a single contact into a predefined campaign to be called and connected to the next available agent. Most people who choose this option will utilize programming libraries like phpcurl to initiate requests from an online web form. Posting updated contact information to an external URL can be configured thru the Web GUI and must be initiated by an Agent on a per-contact basis. Certain dedicated customers can also request the ability to directly access their MySQL database for an additional $250/month fee.
Technical
What are the Computer Requirements?
The Agents Dialer dialer requires a web browser and Internet access supporting Adobe Flash. Users have successfully used the software on Microsoft Windows, Mac OS, and Linux. We recommend the Firefox web browser with a minimum 2GB of RAM.
What are the Network Requirements?
To connect with the dialer, computers need outbound access to the following TCP ports 80, 4000, 843 and 61613. If users will be connecting with a SIP soft phone, all UDP ports must be unblocked. Users are recommended to use a uPnP router with a solid always-on internet connection. Latency of under 100 milliseconds to the nearest Agents Dialer server is ideal. Up to 200kbps of bandwidth per agent with near zero jitter is required.
What is the Latency Indicator?
The latency indicator shows the time it takes for an internet message to go from your computer to our server and back. We only use it to help diagnose potential internet connectivity issues, it's not necessarily indicative of a problem. A consistent latency under 300ms is normal.
Trouble Shooting
I am experiencing poor voice quality...
80% of voice quality issues are the result of the end user's internet connection. High quality voice conversations require an extremely consistent (low jitter) connection to our servers. To isolate possible problems, we recommend network administrators download Colasoft Ping Tool and setup a continuous ping to 1) our Agents Dialer server and 2) a constant server like google.com. Poor voice quality caused by the network will manifest itself in any packet loss in excess of 1%. Agents Dialer recommends always using a WIRED (not wi-fi) always-on connection like Fiber or Broadband Cable. In certain situations where the internet connection is being shared it might be necessary to implement VoIP QoS on your router. Please consult your network administrator for further instructions.
My screen freezes...
Please ensure you have the latest version of Oracle Java and Adobe Flash Player installed. You can check the version number and status of your current plug-ins by using your browser and going to
Oracle Java: http://www.java.com/en/download/installed.jsp
Adobe Flash Player: http://www.adobe.com/software/flash/about/
